1. Cancellation Policy
- • Greater than 10 days: 90% Refund
- • Within 5 - 10 days: 75% Refund
- • Within 2 - 5 days: No Refund
2. Refund Processing
- • Refunds will be processed within 7 working days via bank transfer only.
- • Guests must provide valid bank details for the refund process.
- • No refund will be provided for no-shows or last-minute cancellations.
3. Non-Refundable Bookings
Certain promotional offers and last-minute deals may be non-refundable. This will be clearly stated at the time of booking.
4. Early Check-Out
No refunds will be provided for early departures unless due to an emergency, subject to management approval.
5. Force Majeure
Refunds will not be issued for cancellations due to unforeseen events (e.g., natural disasters, pandemics, government restrictions).